TERMS & CONDITIONS

CANCELLATION POLICY

Cancellation and prepayment policies vary according to accommodation type. Please check what conditions may apply to each option when making your selection.

1. CANCELLATION - Due to high demand of bookings, especially in HIGH SEASON, AGC Motel has had to implement a 48 hour Cancellation Policy with payment charged. (FOR ONE NIGHT ON EVERY ROOM BOOKED OR IF BOOKED FOR A LONGER PERIOD, HALF OF ACCOMMODATION COST WILL BE CHARGED). Consideration will be taken into account given in extreme situations.

2. VALID CREDIT CARD IS REQUIRED ON BOOKING. Pre-Payment upto the value of your stay is taken to secure your booking with us. CANCELLATIONS ~~ However if needing to cancel BEFORE 2 days ( 48 hours )  prior to check-in your card will be refunded the full amount. If cancelling AFTER 2 days before stay -you may be refunded part of your payment with explanation ie work cancelling/car trouble. IF YOU HAVE BOOKED ONLINE THROUGH OUR BOOKING AGENCIES IE BOOKING.COM OR OUR WEB PAGE YOU MUST CANCEL YOUR BOOKING USING THOSE SAME SERVICES.

3. CHILD POLICY - 13 years & under CAN NOT book a room without a Guardian or Caregiver.

4. PETS - Includes Reptiles/Mice/Cats/Birds/Dogs etc - Under the QLD HEALTH Accreditation NO Pet/s are allowed entry to room - GUIDE DOGS who are LICENSED are exempt BUT must have ALL their documents.
Your pet/s are still welcome, BUT NEED TO STAY outside with your vehicle or sleep in your vehicle. In actual fact your pet feels more secure & familiar with something it is used too.
ALLERGIES & CLEANING REQUIREMENTS have to be accounted for with any guest/s who may suffer from this condition with a reaction from a pet in room.
AN ADDITIONAL FEE WILL BE INCURED TO THE GUEST IF THE PET CONDITIONS ARE NOT RESPECTED & OBEYED AS PER QLD HEALTH REGULATIONS.

5. CCTV Security Surveillance is in place for peace of mind at Affordable Gold City Motel.

6. SMOKE/FIRE ALARMS - All rooms are fitted with regulation Smoke/Fire Alarms which are inter room connected - BE AWARE these alarms have sensitive sensors which NOT ONLY sensor burning/smoke BUT various other Substances such as Perfumes/Sprays/Too Cold Air Con/Hot Steam (Shower)/ some Medication/Drugs of various types - RESET by pressing the large Round HUSH BUTTON for 10 to 15 secs DO NOT DISMANTLE otherwise it will COST you $$$... Contact Manager if Alarm persists night or day.

7. SMOKING - All our rooms are Non Smoking & we have set aside areas not far from rooms for your relaxation and smoking needs. As per QLD Government guidelines please DO NOT SMOKE in common areas where smoking is not permited

8. DAMAGE - Any damage to any of AGC Motel Property in rooms or outside on premises will be incurred by the said Guest/s or their associate/s in full.

9. NOISE - NO PARTIES OR LOUD BEHAVIOUR WILL BE TOLERATED ANY TIME DAY OR NIGHT….. WEEKDAYS - During the week we have noise restrictions starting at 9:30pm. WEEKENDS - Our weekend noise restrictions start at 10:30 pm we expect guests to Always be mindful of other guests who pay for motel conveniences. Otherwise eviction will be dealt with on the spot by management.